Frequently Asked Questions

Where are products made?

Production times & made-to-order

Jules & Stone lighting is produced in small batches in San Francisco. Each piece is 3D printed, individually assembled, finished, and tested before it is prepared for shipment.

Many Jules & Stone pieces are produced in small batches or made to order. Production time varies by design, with some components requiring 10–20+ hours of continuous printing before assembly, finishing, and testing. Contact us for Processing estimates.

How are pieces manufactured?

Product care & cleaning

Our lighting combines digital 3D-printing technology with hands-on assembly and finishing. Each component is produced layer by layer, then individually inspected, assembled, finished, and tested before shipment.

Dust gently with a soft, dry microfiber cloth. If needed, use a slightly damp cloth and allow the piece to dry completely. Avoid abrasive cleaners, harsh chemicals, and aggressive scrubbing.

Materials & natural variations

Indoor use & sunlight guidelines

Materials vary by design and may include PLA, PETG, and other materials selected for the form and function of each piece. Because components are produced layer by layer, subtle variations in texture and surface finish may naturally occur and are part of the manufacturing process.

Unless otherwise stated on the product page, Jules & Stone lighting is designed for indoor use. Keep products away from open flames, excessive heat, and prolonged direct sunlight. Always use the lighting components recommended for the product.

What is included with lamps?

LED & power specifications

Each lamp includes the shade, base, and lighting hardware specified on the product page. Most current Jules & Stone lamps use a USB-powered LED light with adjustable brightness and three light-tone settings. Please refer to the individual product listing for exact specifications.

Lighting specifications vary by design. Many of our current lamps use USB-powered LED lighting with adjustable brightness and three selectable light tones, allowing the light to shift from a warm ambient glow to a brighter everyday setting. Exact specifications are listed on each product page.

Orders, Shipping & Returns

Order processing & US shipping

Return eligibility & timeframes

Processing times vary depending on whether an item is ready to ship or produced to order. Estimated processing information is provided on the individual product page. Once your order has been prepared and shipped, delivery time will depend on the selected carrier and destination.

Return eligibility varies depending on the product and whether it was ready-to-ship, made-to-order, customized, or sold as a limited-production piece. Please review our Shipping & Returns policy before purchasing for the terms that apply to your order.

Tracking & order modifications

How to initiate a return

Tracking information will be sent once your order ships. If you need to request a change or cancellation, contact us as soon as possible. Because many Jules & Stone pieces are produced specifically for an order, changes may not be possible once production has begun.

Contact us with your order number and the reason for your return request. If your order is eligible, we will provide the applicable return instructions. Items should not be sent back without first contacting Jules & Stone.

Damaged arrivals

If your order arrives damaged or incorrect, please contact us as soon as possible with your order number and clear photos of the product and packaging. We will review the issue and work with you toward an appropriate resolution.

Pickup, Custom & Wholesale

Local Pickup

Custom Orders

Wholesale

Local pickup may be available in San Francisco for qualifying products and ready-to-ship inventory. Please contact us before ordering if you would like to arrange local pickup. Availability varies by product.

We welcome inquiries for custom colors, limited-run variations, and select project-based requests. Availability depends on the design, material, quantity, and production requirements.

Jules & Stone welcomes wholesale and trade inquiries from select retailers, design boutiques, interior designers, hospitality partners, and other businesses interested in carrying or specifying our designs. Volume and project-based inquiries are also welcome.

We're happy to help with product questions, existing orders, local pickup, custom requests, wholesale inquiries, and general assistance.

Email: help@julesandstone.com